Our service technicians can assist in diagnosing an issue with your device over the phone. Where the issue cannot be resolved at that time, the unit can be returned to our workshop facility for further inspection.
Where the device is covered by warranty, the unit will be serviced at no charge. During the servicing period, a loaner unit will be provided at no charge.
Where the device is out of warranty, a service fee will be charged. The service may include the cost of labour and parts to resolve the issue. During the servicing period, a loaner can be provided after direct debit details have been shared. These loaner units are charged at a bi-weekly rate.
When your device is returned, a return pickup will be issued for the loaner unit.
It will need to be returned within 10 business days, or a rental fee will be applied.
Centaur Software will only service equipment supplied by Centaur. No third-party equipment will be serviced. Please contact the original supplier for assistance.
Submit an equipment repair request or contact our support team.
A dedicated imaging technician will assess the issue.
A dedicated imaging technician will assess the issue.
Once the inspection is completed, a quote will be issued for any out-of-warranty work.
Out-of-warranty work will begin once the quote has been signed and returned.
If you are experiencing an issue with your device, contact us today to have it resolved.
With award-winning support at your side, you’ll always have the answers you need to keep your practice running smoothly. Our team is here to assist with any technical questions or challenges you encounter.
