Real answers to the hard questions dental practices ask before, during, and after adopting Centaur’s solutions.
Yes. Our dedicated migration team handles the transfer of patient records, clinical notes, appointment history, treatment history, and imaging data. We conduct thorough pre-migration audits and data validation checks at every stage, so nothing falls through the cracks. We’ll also run parallel testing before you go live, giving you full confidence before cutting over.
Most practices transition without any downtime to patient-facing operations. We schedule the technical cutover during off-hours, typically over a weekend, and provide on-site or remote support the morning you go live. Timelines vary by practice size and complexity, but we structure every rollout to minimise disruption to your schedule and revenue.
Your patient data belongs to you, always. If you ever choose to move on, we provide a full data export in standard formats that can be used with other systems. We don’t hold your data hostage, and we won’t make it unnecessarily difficult to leave.
Dental4Windows is our established on-premise solution that’s powerful, deeply featured, and the platform of choice for thousands of Australian practices.
Dental4Web is our cloud-based evolution, accessible from any device with a browser, with automatic updates and off-site data backups built in. If you want flexibility, remote access, and no server infrastructure to manage, Dental4Web is the smarter long-term choice.
If you have existing infrastructure investments or prefer on-premise control, Dental4Windows remains a robust, reliable option.
This is a genuine and important concern. We recommend that practices on Dental4Web maintain a reliable primary internet connection and consider a mobile broadband failover as a backup, a modest investment that provides continuity in the rare event of an outage.
We can guide you on the minimum connectivity requirements and help you plan for resilience from day one.
Yes, that’s one of Dental4Web’s defining advantages.
Practitioners and staff can securely log in from anywhere – at home to review tomorrow’s schedule, between locations, or on the road.
Role-based permissions ensure each team member only accesses what they need, keeping patient data secure regardless of where it’s accessed from.
Security is a foundational focus at Centaur.
Our platform uses encryption at rest and in transit, role-based access controls, multi-factor authentication, and regular security audits. Cloud-hosted data is backed up automatically with enterprise-grade infrastructure.
We also provide guidance to help your practice adopt good internal security hygiene, because technology alone isn’t enough.
Yes. Our software is built for the Australian regulatory environment, including alignment with the Privacy Act 1988, the Australian Privacy Principles, and My Health Record system requirements. We stay current with legislative changes and update our systems accordingly.
Yes, data for Australian practices is stored in Australian data centres. We understand that data sovereignty is a critical concern for healthcare providers, and we take our responsibility to keep patient data onshore seriously.
Most new reception staff can handle core day-to-day tasks like bookings, patient check-in, and billing within a day or two of guided use. Our on-demand eLearning library lets new team members self-pace through role-specific training modules without pulling senior staff away from patients.
They are real people, based in Australia. Our support team understands dental workflows, not just software.
You can reach us by phone, email, or through the support portal depending on urgency.
We offer award-winning local support that has been a key reason why customers stick with Centaur long-term.
We offer extended support hours to cover the early morning and end-of-day periods that matter most to a clinical practice. For urgent issues, you’ll have access to real-time assistance, not an automated response asking you to wait 48 hours.
Pricing is based on your practice size, the products you choose, and your deployment model. Before you sign anything, our team walks you through a detailed breakdown with no surprises.
It’s measurable. Our ecosystem of digital solutions empowers practices to deliver exceptional care, attract more patients and achieve frictionless workflows through integrated practice management.
Patient Discovery lists your practice across five major dental directories, reaching over 18 million potential patients on a monthly basis.
Online bookings capture after-hours demand your phone lines miss.
Automated recalls bring dormant patients back.
National Dental Plan’s no-interest payment option removes the financial barrier that causes patients to defer treatment.
Practice Insights surfaces exactly where revenue is leaking, so you can act on it.
Dental4Web and Dental4Windows are is built to scale, which means it works just as well for a solo practitioner as it does for a 50-chair dental group. You’re not paying for features you’ll never use, and you’re not locked out of powerful capabilities either. Over 4,000 practices of all sizes trust Centaur, many started small and grew with us.
In most cases, yes. MediaSuite and MediaWeb PACS integrate with a wide range of digital sensors, intraoral cameras, OPG systems, and phosphor plate systems. We’ll conduct a compatibility assessment before you commit to ensure your existing equipment work seamlessly within our ecosystem.
Whether you’re running an expanding multi-practice operation or just setting up your first chair, the Centaur Partner Network is built to support your practice’s next move. Together, we provide access to proven tools and technology that empower practices to deliver more seamless, consistent care to patients. next move. Together, we provide access to proven tools and technology that empower practices to deliver more seamless, consistent care to patients.
For Dental4Web, updates are deployed automatically in the background; you simply log in to the latest version with no manual intervention. We don’t push major changes without notice. Significant new features come with updated training resources so your team is never left figuring it out alone.
Absolutely. Our solutions are designed specifically for multi-location growth. You can centralise practice management across all locations, standardise workflows, and measure performance at both a practice and network level from a single platform.
Yes. Whether a patient attends your Bondi location or your CBD practice, all clinical and administrative records are accessible centrally with the appropriate permissions. There’s no need to maintain separate systems per site or manually transfer records.
Yes. eAppointments lets patients book online at any time, and those bookings sync directly into the live appointment book with no manual reconciliation. You control which appointment types and time slots are available for online booking, so it works within the boundaries your practice sets.
National Dental Plan is the only no-interest-ever dental payment plan in Australia. It allows patients to spread the cost of treatment over time without interest, removing one of the most common reasons patients decline or defer necessary work. The practice receives payment upfront and finance partners Humm or Zip takes on the credit risk. It drives treatment acceptance without compromising your cash position.
Centaur Software has been Australia’s most trusted practice management solution provider for over 30 years. Our commitment to security and compliance ensures that the 25,000+ dental professionals who rely on our solutions can focus on patient care with complete confidence in their data protection.
