- Patient Attraction & Retention
- PatientCare
Patient Care: Provide an Experience That Exceeds Expectations
To maintain a thriving dental practice, superior clinical treatment is just the beginning. The moments that truly matter are those in-between periods—from when patients leave your practice until they return for their next visit.
Your care shouldn’t stop at the chair—it should extend far beyond it, creating lasting relationships that drive practice growth.
For comprehensive patient aftercare, there’s PatientCare.
Adding the Personal Touch That Your Patients Deserve
Powered by FollowApp.Care, PatientCare is an automated, end-to-end care management platform that guarantees personalised follow-up for every patient after every visit.
Deliver measurable results:
- Higher patient retention rates
- Increased rebook rates
- Higher volume of quality online reviews
- Improved patient satisfaction scores
How It Works
Personalised Aftercare
Every patient receives tailored follow-up communications via SMS or email, specifically customised based on the type of treatment they received. No generic messages—every interaction is relevant and meaningful.
Proactive Patient Support
When patients respond with questions or concerns, you're immediately alerted through the PatientCare platform. Addressing patient needs is as simple as a click or call, ensuring no one falls through the cracks.
Patient Satisfaction Insights
Once concerns are resolved, patients receive a brief satisfaction survey. Because PatientCare prioritises patient wellbeing first – asking how they're feeling before evaluating your team's performance – patients are three times more likely to provide valuable feedback.
Organic Online Reputation Growth
Satisfied patients are naturally prompted to leave online reviews. By prioritising genuine patient experience throughout their journey, positive online reputation growth happens organically and authentically.
Increase Patient Rebook Rates
The innovative PatientCare workflow extends each patient’s journey by providing another touchpoint and opportunity to secure their next appointment. Integrated booking links take patients directly to your online appointment book, converting patient satisfaction into measurable return revenue for your practice.
Transform positive experiences into consistent revenue streams while maintaining the personal touch patients value.
Quickly Identify Patients Who Need Immediate Attention
The intuitive platform interface enables your staff to instantly identify patients requiring immediate follow-up care—whether due to pain, swelling, medication questions, or other post-treatment concerns.
Prioritise urgent cases efficiently while ensuring every patient receives appropriate attention based on their specific needs.
Comprehensive Performance Analytics
Gain valuable insights through detailed analytics dashboards that provide:
- Patient Engagement Metrics – Track how patients interact with your follow-up communications
- Satisfaction Trends – Monitor what patients think about your practice and individual clinicians
- Intelligent Sentiment Analysis – Leverage Natural Language Processing to understand patient feedback at a deeper level
- Practice Performance Indicators – Measure the impact of improved aftercare on your practice growth
Make data-driven decisions that continuously improve patient experience and practice operations.
Your Complete Solution for Patient Retention and Organic Growth
PatientCare delivers higher patient satisfaction, improved operational efficiency, increased patient return rates, and more referrals—all through one comprehensive platform.
Discover how PatientCare can transform your practice’s approach to patient relationships and drive sustainable growth through exceptional aftercare.